Shipping policy

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
High Volume Periods: During high volume periods, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Options: We offer multiple shipping options to meet your needs:
- Standard Shipping (2-6 business days): €1,99
Free Shipping: Free standard shipping on orders over €75.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Time: International shipping typically takes 2-10 business days, depending on the destination.
Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Riven is not responsible for these charges if they are applied and are your responsibility as the customer.

International: We ship worldwide to over 160 countries. Some restrictions may apply based on destination.

Tracking Information: Once your order has shipped, you will receive an email notification with a tracking number. You can track your order using the provided link or through our website's order tracking page.

Lost or Stolen Packages: Riven is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Delayed Shipping: If your order is delayed, please contact our customer service at info@rivenclo.com and we will assist you in tracking your package.

If you have any further questions, please don't hesitate to contact us at info@rivenclo.com

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